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Terms & Conditions

1. General

By placing an order, you agree to and are bound by these terms.

We reserve the right to make changes to the content on this site at any time and without notice.

2. Refunds and Exchanges

We want our customers to be completely satisfied with their purchase. We recommend you immediately inspect any goods on delivery, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. 

Change of Mind
Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Goods Damaged in Transit
If any goods arrive damaged, please contact us as soon as possible. We will arrange to have the damaged goods returned and either arrange a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging. 

Refunds
Refunds will be made by via the method of payment you used to make your online purchase. Refunds will be processed as soon as the goods have arrived into our warehouse and have gone through inspection.

Delivery Charges
Where we consider the goods to have breached a consumer guarantee, any shipping costs to return the goods to us will be at our cost.

For further information about the New Zealand Consumer Guarantees Act, please visit https://www.consumerprotection.govt.nz

3. Shipping

We offer shipping within New Zealand. We currently do not ship internationally. For international shipping enquires please contact shop@coffeeculture.co.nz

As soon as you place an order you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.

Depending on your location, delivery will be within five (5) to ten (10) business days for items In stock. Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible.

Please make sure that the shipping address and contact details are correct as we’re unable to redirect orders once they are on their way to you. The delivery address must be an address within New Zealand and cannot be a PO Box or Freight Forwarding Location.

We will do our best to keep delays to a minimum.

4. Refusing or cancelling orders

In the unlikely event that the goods or services you have ordered are no longer available, we reserve the right to refuse or cancel an order. We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently. While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order. Our right to cancel orders applies to orders that have been accepted. Liability for the non-availability of product(s) ordered is limited to refunding you the purchase price plus shipping cost. No claim for any other sort of fees will be allowed.

5. Pricing

All prices and delivery charges on our site are in New Zealand dollars (NZ$) and include New Zealand GST (if any). We reserve the right to alter prices and delivery charges for any reason at any time. If this should happen after you have placed an order, we will contact you prior to processing it.

6. Disclaimer

Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. We do not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.