FAQ

Please check out the questions and answers below. You can also reach out to our customer service team here. Or you can email us directly at: shop@coffeeculture.co.nz

How long will it take for my order to arrive?

Up to two business days delivery for general items when ordered before 1pm Monday-Thursday. Rural addresses may take up to an extra 2 business days.

Was the order that I sent through yesterday received?

Once your order is processed, you will receive an email confirmation of your order. If you have not yet received this, please email us, and we will check this for you.

How much will it cost to send my order?

We aim to get your order to you as fast as possible, at a price that won't break the bank.

New Zealand Orders:

- Flat rate shipping of $9.50 on orders under $50

- FREE DELIVERY on orders over $50.

What methods can I pay by?

You can currently pay by credit or debit card (Amex, Visa, Mastercard), google pay, apple pay, shop pay and union pay.

Can I use my Coffee Culture Gift Card to make an online purchase?

Currently, our gift cards can only be used for purchases in store. But we do sell online gift vouchers which you can send via email to a recipient or yourself.

How do I use a promo code?

Occasionally you may receive a promotional code from us. You can use the promo code at step 1 of the checkout. Look for the box which says 'PROMO CODE'. Simply enter your code into this box and click APPLY to add the promotional code to your order.

Why isn't my promo code working?

If a promotional code that you have received is not working, firstly check that you have entered it correctly and it has not expired. Secondly, check that it is valid for the particular products in your shopping cart. Some products sold may be excluded from certain promotions. Still having trouble? - get in touch or email us directly: shop@coffeeculture.co.nz

What should I do if my question/s weren't answered here?

Please contact us, we would love to help you out.

You can also check your order by logging in.

Bonsoy Coconut Waters 320ml (Various Flavours)
Bonsoy Coconut Waters 320ml (Various Flavours)
From $4.50 NZD View Product