How much will it cost to send my order?
We aim to get your order to you as fast as possible, at a price that won't break the bank.
New Zealand Orders:
- Flat rate shipping of $5.00 on orders under $70 to non-rural addresses.
- Flat rate shipping of $10.00 on orders under $70 to rural addresses.
- FREE DELIVERY on orders over $70.
- Click & Collect - FREE
Click & Collect
You get the flexibility of ordering online from the comfort of your own home and the convenience of being able to pick up your order while you're out and about. Click & Collect Orders will be ready within 1 business day to pick up. There is no delivery charge for click & collect orders. Click & Collect is only available to be picked up at our Roastery store located at 2 Elgin Street, Sydenham, Christchurch between the hours of 7am-4pm on weekdays. If you require your order to be picked up outside these hours please contact the online shop team at email@example.com or give them a call on +64 3 377 2024
How long will it take to get my order?
We use NZ Couriers for the majority of our deliveries and they operate on a nationwide overnight service with the exception of rural delivery addresses and on bulky products. For general item orders received before 1pm, Monday to Thursday, our commitment is to dispatch your order that same day. Orders received after 1pm will be dispatched the following business day.
Orders received between 1pm Thursday and 1pm Friday will be dispatched on Friday but you may not see delivery of them until Monday.
For general item orders received after 1pm on Friday and over the weekend your order will be processed for delivery and dispatched on Monday and on an overnight delivery service.
In every case we will send you a dispatch email once we have processed your order which will include the track and trace number for the delivery. This will give you full visibility of your orders progress.
Dispatch & Shipping Times:
- Up to two business days delivery for general items when ordered before 1pm Monday-Thursday.
- Next business day dispatch for orders placed after 1pm or on weekends. Next business day delivery following dispatch for general items, 3-5 business days for rural delivery and/or bulky.
- 3-5 Business days rural delivery
- 3-5 Business days bulky items
Note: Delivery times will be impacted by statutory holidays as courier companies do not operate on these days. Business days are classed as Monday-Friday and exclude statutory holidays.
Rural & PO Box
Flat rate shipping of $10.00 on orders under $70 to rural addresses.
We are not able to ship to PO Box addresses.
Australia: tracked 5-10 working days. Flat rate of $40.00 per order (for orders under 2kg)
USA: tracked 8-10 working days. Flat rate of $40.00 per order (for orders under 2kg)
Rest of the World: untracked 8-10 working days. Flat rate of $40.00 per order. (for orders under 2kg)
Please note that additional postage charges may apply if package is oversized or overweight.
Some items featured on this site are prohibited from being shipped to certain countries. You will be notified within the checkout if any item in your bag cannot be delivered to your shipping country.
Items currently unavailable (on back order or on wait list) are unable to be shipped internationally.
Under International Customs Laws we are unable to send wooden items, cane items, food items or goods that may be considered dangerous (eg. knife sets) internationally.
When reordering an item from a return, full postage rates apply to return the item, as well as to reorder.
Any applicable taxes, customs clearance or duty charges are to be paid by the recipient of the package.
Multiple Addresses Per Order:
We do not offer the ability to ship to multiple addresses at present.