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Privacy Policy

Our commitment

Coffee Culture Franchises Limited and its related companies and franchisees, trading as Coffee Culture (“we”, “us”), respect your privacy and value the information you share with us.

Collection of information

When you use our services (including our website and social media pages) or when you interact with us we may collect personal information about you.  This personal information may include your name and contact details, device information (such as operating system version), location information, and log information (such as IP address or telephony log information).

We may collect and store information (including personal information) locally on your device, using your browser and application data caches, in software (such as client relationship management software), in the cloud and in offline backups.

We may use technologies like cookies to keep track of your transactions, to deliver content specific to your interests, to save your password and for other purposes relating to your transactions on our website. We may use cookies to help us estimate our number of users and determine overall traffic patterns through this web site. If you do not wish to receive any cookies you may set your browser to refuse cookies.

Use of information

We use your personal information to:

(a)    process your orders for our products or services that you place with us in person, through our website and by telephone;

(b)    market our products and services which may be of interest to you, unless you inform us not to;

(c)    respond to any issues you raise with us regarding any of our products or services;

(d)   analyse and improve our products and customer services; and

(e)    facilitate our internal business operations, including fulfilment of any legal requirements.

We will take reasonable steps in the circumstances to check that the personal information we collect, use or disclose is accurate, complete, relevant, not misleading and up to date.

Disclosure of information

We will never sell, rent or trade your personal information. We may share your personal information with third parties, like our marketing partners, if doing so is for or directly related to the purposes for which you have provided the information to us, where required or permitted by law or where you give us your permission to do so.

Security of information

We are committed to keeping your Personal Information secure and will take reasonable precautions to protect it from loss, misuse or unauthorised alteration.


You are entitled to request access to your personal information that we hold and, if necessary, to request correction of that information. If you wish to access your personal information that we hold please forward your request, in writing, to our Privacy Officer at: PO Box 7074, Sydenham 8240, Christchurch  or